Realm guide
Frequently asked questions
Straightforward answers about getting started, game access, realm information, and support.
7 answers
What rates and features are in effect?
See Features and Rates for the current realm settings. Final rewards can vary by creature, level difference, eligibility, and reward table.
How do I access the game?
Create an account and verify your email to activate access. Sign in to the website and game with the same username and password. If the verification email does not arrive, visit Support.
Why is realm information unavailable?
Realm status and player counts depend on recent server updates. If a value is unavailable, check again shortly. It does not necessarily mean the realm is offline or empty.
Where are the client and patch downloads?
Open Downloads for the published client and patch options. If you cannot find a compatible client, contact Support before using another source.
Are bosses and rankings available?
The Boss Observatory and rankings display the latest available report and its update time. A delayed report may not reflect the current in-game state.
How do I get help or report a problem?
Visit Support and include the page, what happened, and when. Keep passwords, cookies, verification codes, and recovery links out of your message.
Should I send my password to support?
No. Never share your website or game password, verification code, recovery code, session cookie, or password-reset link. Staff will not ask for them.
Visit Support for contact guidance. Keep passwords, verification codes, and recovery links private.
Support guidance