Account assistance
Get help with your account
Your account page shows your characters, game-account status, and active sessions. If you need help accessing an email confirmation or recovery message, contact your existing project representative.
Support
How can we help?
Find account guidance and learn how to report a problem safely.
Report a problem
Share the details that matter
Contact your existing project representative with a short description. There is no in-site ticket form.
- Page URL and the steps that led to the issue.
- Expected behavior and what happened instead.
- Browser, device, and approximate local time.
- A screenshot with credentials and personal data removed.
Security reminder
Never send credentials
Support will never need your portal password, game password, MFA code, backup code, or session token. Those values must not be placed in messages or screenshots.